Refund policy

Refund & Return Policy

Last Updated: 01/26/25

Thank you for shopping with TX Tee DesignYourCompanyNameYour Company Name. We value your satisfaction and aim to deliver high-quality DTF transfers. Please review our policy carefully and contact us if you have any questions or concerns.

1. Customer Satisfaction & Contact Information

If you are not fully satisfied with your purchase, we encourage you to reach out so we can work to make things right.

Your satisfaction is our top priority! By placing an order, you agree to this policy and acknowledge awareness of our shipping, return, and refund guidelines.

2. Refund & Reprint Policy (30 Days)

We offer a 30-day refund and reprint policy from the date you receive your order.

  1. Eligible Refunds & Reprints

    • We will reprint any order that has a print quality or adherence issue that stems from our production process.
    • If you wish to request a refund or reprint for any other reason, it must be approved by management before we proceed.

  2. Design Requirements

    • For DTF Transfers  please make sure you have followed our design and file requirements accurately.
    • Refunds or reprints will not be granted for issues due to poor-quality files or incorrect artwork submissions.

  3. Shipping Address

    • Please ensure your shipping address is correct at checkout. An order confirmation will be sent to the email on file—verify that all details are accurate.
    • We are not responsible for orders shipped to the wrong address if the information provided was incorrect.

  4. Excluded Locations

    • Note: All blank orders shipped outside the continental US are not eligible for return, exchange, or refund.

3. Requesting a Refund or Reprint

  1. Timing

    • You must contact us within 30 days of receiving your order to initiate a refund or reprint request.

  2. Approval Process

    • Provide your order number, photos of the defective product (if applicable), and a brief explanation of the issue.
    • Management will review the request. If approved, we will either:
      • Reprint your order free of charge.
      • Issue a refund to your original payment method.

4. Late or Missing Refunds

If you haven’t received an approved refund within 7 business days, please follow the steps below:

  1. Check Your Bank Account:
    Sometimes refunds take a few days to post.
  2. Contact Your Credit Card Company:
    They may have additional processing time before the refund appears.
  3. Contact Your Bank:
    There can be a short delay in posting refunds.
  4. Still Not Received?
    • If you have taken all the above steps and still have not seen your refund, please reach out to us at txteedesign@gmail.com.

5. Additional Notes

  • Order Confirmations:
    You will receive a confirmation email after placing an order. Verify all information (e.g., shipping address, product details) to avoid delays or shipping errors.
  • Quality Control:
    We pride ourselves on high-quality prints. If you encounter any issue related to manufacturing or materials, let us know immediately.
  • Policy Updates:
    We reserve the right to modify this policy at any time. Any changes will be posted on this page with a new “Last Updated” date.

Thank you for choosing YourCompanyNameYour Company Name for your DTF transfer needs. If you have any questions about this policy or need assistance, don’t hesitate to contact us at:

Email: txteedesign@gmail.com

We appreciate your business and look forward to providing you with the best products and services possible.